Lead times and availability fluctuate based on current production and manufacturer inventory. We recommend submitting an inquiry for real-time availability prior to placing a Special Order by using the Inquire for Availability & Lead Times link above.

Special Order items are confirmed directly with the manufacturer or authorized distributor prior to payment. Once availability, lead time, and final details are confirmed, the order is finalized via invoice or checkout confirmation.

We offer flexible payment options based on order size and item type.

Standard Checkout
Many items can be purchased online using major credit cards, Shop Pay, Apple Pay, or Google Pay. For Special Order items, customers who proceed with standard checkout acknowledge that availability and lead times may not yet be confirmed.

Project & Special Orders
For larger project-based or Special Orders (typically $5,000+), payment is often completed via wire transfer or ACH once availability and final details are confirmed. Invoice-based payment may also be used for Special Orders requiring pre-approval.

When applicable, payment instructions are provided directly by our team.

New In-Stock Items:
Orders typically take 2–3 business days to process and ship.

Open Box Items:
Orders placed by 2:00 PM ship same day.

Special Order Items:
Select products are offered as Special Order, providing access to exclusive finishes and limited-availability collections. Availability and delivery timelines are confirmed individually.

We’ll be happy to confirm availability and lead time prior to purchase. Please use the Inquire for Availability & Lead Times link above for personalized assistance.

Shipping Rates:
Complimentary shipping on most orders over $99. Learn More

Enjoy 100% tax-free shopping on all orders delivered outside of Alabama—a direct 6–10% savings.

We handle all manufacturer issues, part replacements, and technical coordination on your behalf to ensure a swift, seamless resolution. Learn More

Returns are accepted within 30 days of delivery for items in unused, uninstalled, original condition.

Return shipping is the buyer’s responsibility. Restocking fees may apply:

• Open-box items: 3.5% on returns over $400
• New items: 5% standard restocking fee
• Special Order: 18% on cancellations & returns.
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