I stumbled across Omega late one night while looking for a kitchen sink fixture. I inquired regarding lead time as it was a special order. I quickly received an email that they would check in the morning and contact me. Guess what??? They DID! Michael was absolutely amazing. So helpful, knowledgeable and kind. He has had great follow up with lead times on all of my orders. My sink fixture experience was so positive that I came back to OF. I found all of the Delta hardware that I needed for all of our bathrooms. (Not listed on the website), but he was able to get it ordered and I received it very quickly. He has even sent follow up emails to confirm all is correct. In today’s world this kind of customer service has grown instinct. Building a house can be overwhelming and stressful. My experience with Omega Faucet has stopped some hair graying. Tax free (except AL) is also a huge plus. I wished I had ordered everything through them. Seamless! Thank you Michael.
April, thank you so much—the recognition makes it all worth it. A personal touch is becoming a thing of the past and we are happy Michael did just that. We'll pass along your warm words to the team. Thank you again for choosing Omega Faucet!
From start to end, the purchasing process was like a dream come true! It was so easy, attentive, and personalized that no other outlet could be more positively compared with Omega Faucet! Thomas was always there—at any time of day and week—across three time zones from us here in California. Always there to assist with clarifying details and answering question. Truly remarkable service of unmatched quality. Thank you so much
Pavo, you mentioned this has been a long project, so we’re glad you trusted us to help bring it across the finish line. Customer satisfaction and service are paramount to us here at Omega Faucet, and it was a pleasure assisting you. Please don’t hesitate to reach out if you need anything at all.
Omega’s service was excellent. They went above and beyond to ensure I received the product that I was interested in, promptly answered all communications and shipped my order promptly. They were a pleasure to do business with.
Beautiful peace of art! Amazing service and huge thanks to my Friend Thomas that did amazing job and help me With everything I needed! Definitely will recommend to my fiends and relatives!
This faucet is so classic and elegant. We have a large sink, 45 inches, and it offers plenty of coverage. You can also feel the difference in craftsmanship from your standard big box retailer. The spray handle is quite sturdy - enough to convince my skeptical husband that it’s worth the price difference.
Omega Faucet made this a delightful purchasing experience. I was debating on which finish would work and even called to change my order. The talked me through the different options and helped me make the best choice. I will absolutely use them again.
This company is AWSOME. Very great on communication and finding what is wanted. Will definitely shop them as needed!
The customer service was amazing. I needed a replacement part within a tight timeframe. They gave me multiple options and saved my project!
The faucet was just right, the price was very good and the service was super. I highly recommend Omega Faucet!